Ss16 Privacy Policy — How We Protect Your Personal Information
This privacy policy describes how ss16 collects, uses, stores, and protects the personal data of users who register for and use our platform. We are committed to safeguarding your privacy in accordance with best data protection practices and applicable Malaysian law.
Last updated: 2026. This policy applies to all ss16 users in Malaysia.
1. Information We Collect from Users
When you register or use the ss16 platform, we collect several categories of information to ensure the services we provide are functional, secure and relevant to you. This information is collected directly from you or automatically through your use of the platform.
Account and identity information
This includes your full name, email address, phone number, date of birth, and identity verification details provided during registration or account verification. We also retain your username and login history for security purposes.
Payment and transaction information
Ss16 records transaction details including deposit and withdrawal amounts in Malaysian Ringgit (RM), payment methods used such as e-wallets and local bank transfers, and transaction history linked to your account. We do not store full card numbers — payment processing is handled through encrypted payment gateways.
Device and browser information
Our platform automatically collects your IP address, device type, operating system, browser version, screen resolution and session data. This information is used to optimise the user experience across different devices and to detect suspicious activity.
Platform usage data
We record pages visited, games played, bets placed, access times, and in-platform user actions. This data helps us understand usage patterns and improve the quality of ss16's services.
2. How We Use the Information We Collect
Ss16 uses users' personal information only for legitimate purposes directly related to the provision of platform services. We will not use your data for unrelated purposes without your prior consent.
The information collected is used for the following purposes:
- Processing account registration, identity verification, and user account management.
- Process deposits, withdrawals and financial transactions in MYR securely.
- Detecting and preventing fraud, money laundering, and activities that violate our terms of use.
- Sending important notifications related to your account, security, or changes to our services.
- Improving platform functionality, resolving technical issues, and enhancing the user experience.
- Comply with applicable legal requirements, financial regulations and directives from the relevant Malaysian authorities.
- Deliver responsive and relevant customer support to ss16 users.
We will not sell or rent your personal information to any third party for marketing purposes without your explicit consent.
3. Cookies & Session Tracking
The ss16 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.
The types of cookies we use include:
- Session cookies: Required to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language settings, display preferences and user preferences to make access easier on your next visit.
- Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
- Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.
You can configure your browser to reject or delete cookies at any time. However, disabling certain cookies may affect platform functionality and your user experience on ss16.
- Session cookies — stay logged in
- Preference cookies — save your settings
- Analytics cookies — anonymous
- Security cookies — protect your account
4. Data Storage, Security & Third-Party Sharing
Ss16 stores user data on servers protected by multiple layers of security. All personal data and transaction information is encrypted using SSL protocol during transmission between your device and our servers. Access to user data is strictly limited to staff who require it to perform their duties.
We retain your data for as long as your account remains active or as long as necessary to fulfil the purposes outlined in this privacy policy. Once an account is formally closed, data will be kept for the period required under Malaysian law before being securely deleted.
Third-party sharing
Ss16 does not share users' personal information with third parties, except in the following limited circumstances:
- Payment service providers required to process your MYR deposits and withdrawals — they are bound by strict confidentiality agreements.
- Malaysian government authorities or law enforcement agencies when required to do so by law or court order.
- Third-party technical service providers that support the operation of the ss16 platform, subject to binding data protection agreements.
In all permitted instances of data sharing, ss16 ensures that the receiving party is bound by data protection obligations equivalent to our own standards.
5. User Rights & How to Contact Us
As an ss16 user, you have certain rights regarding the personal data we hold about you. We respect these rights and are committed to making it easy for you to exercise them.
Right of access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through ss16 customer support and will be processed within a reasonable timeframe.
Right to rectification
If your personal information in our system is inaccurate or incomplete, you have the right to request a correction. Some details such as your name and date of birth may require supporting document verification before changes can be made.
Right to erasure
You may request the deletion of your personal data when it is no longer needed for the purpose it was originally collected. However, we may need to retain certain data to fulfil legal obligations or resolve pending transactions.
Privacy policy changes
Ss16 reserves the right to update this privacy policy from time to time to reflect changes in data collection practices, legal requirements, or how we handle user information. Users will be notified of material changes via platform notifications or their registered email. Continued use of the platform after a change notice is published constitutes acceptance of the updated policy.
For any enquiries, requests or complaints relating to ss16's privacy policy and data protection practices, please contact our support team:
Email: [email protected]
You may also refer to the FAQ for more information about your account and privacy.
Your Privacy, Protected with ss16
Register with confidence — your information is protected with the latest encryption and will never be shared without your consent.